Privacy Policy — Astrea London

01Who we are

Astrea London is a jewellery maison based in London, United Kingdom. We are the data controller for the personal information described in this policy. For any question about your data, or to exercise your rights, write to enquiries@astrealondon.com.

02The information we collect

We only ask for what a private jewellery service requires.

Identity and contact details — name, email address, telephone number, delivery and billing address.
Order information — pieces purchased, sizes, engraving instructions and order history.
Appointment and bespoke enquiries — the salon, date and preferences you share, and the brief for a commissioned piece.
Account information — your wishlist, saved details and sign-in credentials, held by our commerce provider.
Technical information — approximate country from your IP address (to show the right currency), device and browser data, and pages viewed.

03Why we use it

We use your information to fulfil orders and secure delivery, to arrange private appointments and bespoke commissions, to answer your enquiries and offer aftercare, to keep the site secure and improve it, and — where you have asked for it — to send you news from the maison. We rely on the performance of our contract with you for orders, on your consent for the newsletter, and on our legitimate interest in running and protecting the maison for everything else. Legal and accounting obligations require us to keep certain order records.

04Who we share it with

We never sell your personal data. We share it only with the partners required to serve you: our commerce and payment providers (who process your payment — we never see or store your full card details), our insured shipping partners, our gemmological laboratories for certification, and the technology providers who host this site and our client records. All act on our instructions under written agreements, and some are located outside the United Kingdom, in which case we rely on approved international transfer safeguards. We also disclose information where the law requires it.

05How long we keep it

Order and certification records are kept for as long as your guarantee and our legal obligations require, normally seven years. Appointment and bespoke enquiries are kept for three years so that we can continue the conversation and honour aftercare. Newsletter details are kept until you unsubscribe. Account information remains until you ask us to close your account.

06Your rights

You may ask for a copy of the data we hold, have it corrected or erased, restrict or object to how we use it, receive it in a portable form, and withdraw consent to marketing at any time. Write to enquiries@astrealondon.com and we will respond within one month. If you remain dissatisfied you may complain to the UK Information Commissioner's Office, or to the supervisory authority in your country of residence.

07Security and changes

This site is served over encrypted connections, payments are handled by certified providers, and access to client records is limited to the people who need it. We may update this policy as the maison evolves; the date above always reflects the current version.