Terms & Conditions

01These terms

These terms govern your use of astrealondon.com and every order placed with Astrea London Limited (company number 15268228), a jewellery maison registered in England and Wales with its registered office at The Fairmont Windsor Park, Bishopsgate Road, Egham, TW20 0YL, United Kingdom. By placing an order you accept them. Nothing here limits the statutory rights you hold as a consumer.

02Orders and prices

Your order is an offer to buy. A contract forms when we confirm it by email. Prices are shown in the currency of your selected market and include applicable taxes where indicated; duties and import taxes for destinations outside that market may be payable on delivery. Every piece is made in limited numbers, and we may decline or refund an order if a stone or setting is no longer available, if a price has been listed in error, or if we cannot complete our security checks.

Orders may be completed in GBP, EUR or USD. We accept Visa and Mastercard credit and debit cards, and Apple Pay or Google Pay on a mobile device. VAT is applied where due and calculated on the shipping destination of your order. If VAT rates change between your order and our supply, we adjust the rate you pay unless you have already paid in full. If any amount due before dispatch remains unpaid, we store your jewellery securely free of charge for six months, then charge £50 per month to cover insurance and storage; if all charges remain unpaid after a year, and no further agreement has been reached, the jewellery and sums paid are forfeited.

03Delivery

We use professional, reputable carriers and insure every shipment while it is in transit. A signature is required, and for some deliveries we may request identification or supporting address documentation. Orders may arrive in more than one shipment. Risk in a piece passes to you only when it is physically delivered to you or to a person you have authorised to receive it. We are not liable for a reasonable delay caused by circumstances genuinely beyond our control, but this does not exclude any mandatory right to cancel, receive a refund or obtain another remedy under applicable law.

Before an order is placed, we will clearly state whether its price includes import duties, customs charges and taxes, including for delivery to the United Arab Emirates, and whether you will act as importer of record. Where you are the importer of record, you must comply with the laws of the destination country and pay the charges disclosed before checkout.

04Cancellation and returns

For an eligible online purchase, you may request a voluntary change-of-mind return within 14 days of receipt by writing to enquiries@astrealondon.com. The piece must be unworn and returned with its original presentation box, grading report and accompanying materials, using a fully insured and trackable service at your cost unless we offered free returns. Bespoke or personalised creations, altered pieces, completed services and diamonds already set into a mount are not eligible for a voluntary return. These conditions do not apply to mandatory rights concerning a defective, damaged, incorrect, misdescribed or non-conforming piece. For an accepted statutory claim, Astrea London bears the reasonable collection, return delivery and insurance costs. Any deduction for condition or a missing grading report applies only to a voluntary return, reflects the actual reasonable loss or replacement cost disclosed before purchase, and never reduces a statutory refund. Any refund due is made to the original payment method within 14 days of receiving and inspecting the piece, without a refund fee.

05Guarantee, certification and care

Every Astrea London jewel is accompanied by its laboratory grading report and protected by our two-year commercial guarantee against manufacturing faults and defects. This guarantee is additional to your statutory rights: its two-year period does not limit any longer or additional mandatory remedy under applicable law. It does not cover accidents, impacts, fair wear and tear, mishandling, insufficient care, or damage caused or materially contributed to by repair, alteration or other work performed by someone not authorised by Astrea London; that exclusion does not affect mandatory rights relating to an independent defect. Where a piece is defective, damaged, incorrectly supplied, misdescribed or otherwise non-conforming, we provide the remedy required by applicable law, which may include repair, replacement or refund without charge, and bear the reasonable collection, delivery and insurance costs of an accepted statutory claim. The commercial guarantee may be used by the purchaser or the person to whom the piece was gifted. Contact enquiries@astrealondon.com for assistance.

06Bespoke commissions

A bespoke enquiry begins a conversation and carries no obligation to purchase. We confirm the design and diamonds in writing before accepting the commission. Payment is normally made in two stages: a 50% deposit allows the atelier to begin, and the remaining 50% is due before dispatch. If you cancel after approving the design and diamonds, Astrea London may retain from the deposit only a reasonable amount reflecting work completed, materials or stones acquired specifically for the commission, and documented non-recoverable costs; any balance is refunded. No deduction applies where cancellation results from our breach or failure to supply the agreed creation. Alterations or repairs to a piece completed to the approved specification are carried out at cost. If the piece does not meet the agreed specification, we bear the cost of correction or provide another remedy required by applicable law, which may include replacement or refund. Minor, non-material variations of up to 2% may occur in dimensions or measurements because each piece is made by hand. This tolerance never permits a material change to agreed carat weight, stone specifications, precious-metal content, appearance or price without your prior written approval; renderings and sketches remain indicative.

07The site, our rights and applicable law

All designs, images, text and marks on this site belong to Astrea London and may not be reproduced commercially without our written consent. We present the site as it stands and, to the extent the law permits, are not liable for indirect losses; our liability for any order is limited to its value. These terms are governed by the laws of England and Wales, and the courts of England and Wales have jurisdiction, without affecting the protection of your local consumer law.